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Frequently Asked Questions
What is your shipping Policy?
FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES for prints are calculated based on your cart total.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. For Canada and US sales of my original art come with free shipping. International sales will have to be worked out depending on the country, Any duty will be the responsibility of the buyer
What is your Policy on Returns/Exchanges/Refunds?
We want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us here and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.
There’s a 15% restocking fee that is applied for any order canceled or exchanged.
How can I keep up with your new work?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter [insert link to newsletter sign up] !
You can also follow us on our social media pages as we are constantly posting about new work!
Instagram:@sanctuarystudioarts
Facebook: @brucetynerfineart
Trusted Art Seller
This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
We want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
Verified Secure Website with Safe Checkout
This website provides a secure checkout with SSL encryption.
Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
All originals art painted using wood panel and beeswax. Beeswax is a natural preservative and will allow the archival pigments to remain stable. All prints are certified archival.